Frequently Asked Questions (FAQ)

Answers to all your queries

How to install

Installation takes just 5 min, no tools needed or special skills. We have a handy installation video.

Does it fit easily into my car?

Quality and fit is our top priority. Each set is made to order according to your make and model to ensure perfect fit and supreme coverage. You can install it easily by adjusting hooks

Do you ship to my country?

Yes, we offer worldwide shipping on all our products. Using trusted couriers, ToughMats offer door to door delivery for most countries.

How to Order?

1. Click desired colour from main page

2. Select your car details on the product page, and click Order Now.

3. Complete shipping and billing details and pay for your order using any Paypal or Credit/Debit card

We receive your car details and make the mats according to your selection.

How to cancle or amend my order?

Please contact us at for any changes or cancellation request.

What if they don't fit or the parcel is damaged?

We offer a 30 days replacement or refund policy to protect your purchase. If you have any issues with your delivery, car mats or quality, please contact us at or Official Facebook Page 

What Payment Methods?

We support any debit/credit card payments and Paypal. Our website is SSL secured, checked and verified by Visa, Maestro, Master Card. All payments are secured and encrypted to protect your card details. All credit/card payment are processed by Stripe Payments, the best online payment processor on the market.

My car isn't in the list, can i order?

If your car isn’t in the list, You can select the option to write your car details and we will create mats for your car according to your car model Data